Remote app not connecting to car - Page 2 - Jaguar I-Pace EV400 Forum
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post #11 of 13 (permalink) Old 08-13-2019, 01:15 PM
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So I've had my I-Pace for 3 weeks now - and absolutely loving it, except a problem with the remote connection. 3 days into owning the car on Sunday - it lost remote connectivity... finally called on Thursday to schedule an appointment with the dealer and it miraculously started working (only 1 hour after scheduling the appointment). Now 2 weeks later (again on a Sunday), it has lost connectivity again. Any insight into this issue? Do I wait 4 days to see if it "resets"? I do know that the car continued to track all of my trips as they all appeared online when the connection resumed. (My wifi connection at home didn't seem to allow connection either.)

I see others have had periodic issues as well - it's still fun to drive - just wish I could precondition it from my phone (or track my charge levels) is all.
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post #12 of 13 (permalink) Old 08-13-2019, 06:58 PM
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Originally Posted by JHock View Post
So I've had my I-Pace for 3 weeks now - and absolutely loving it, except a problem with the remote connection. 3 days into owning the car on Sunday - it lost remote connectivity... finally called on Thursday to schedule an appointment with the dealer and it miraculously started working (only 1 hour after scheduling the appointment). Now 2 weeks later (again on a Sunday), it has lost connectivity again. Any insight into this issue? Do I wait 4 days to see if it "resets"? I do know that the car continued to track all of my trips as they all appeared online when the connection resumed. (My wifi connection at home didn't seem to allow connection either.)

I see others have had periodic issues as well - it's still fun to drive - just wish I could precondition it from my phone (or track my charge levels) is all.
You may want to reset your "Jaguar Optimized Assistance" button the left side of the headliner to help with your InControl Remote connectivity issues. It helped my. Basically, keep pressing it until it flashes amber quickly, then let go when it starts flashing amber slowly. The light will turn off and cycle. You want to do this in an area where there is good reception.
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post #13 of 13 (permalink) Old 08-14-2019, 01:35 PM
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Thanks bruintoo. I tried that the first time I had this issue but didn't help. I haven't tried that this time - I'll give it a go when I head out to lunch in a bit. - J.
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