Triple 'unlock' to release charger... - Jaguar I-Pace EV400 Forum
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post #1 of 20 (permalink) Old 08-31-2019, 12:09 AM Thread Starter
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Exclamation Triple 'unlock' to release charger...

Part of the dealer recall visit I did this week was their putting a new instruction sticker on the inside of the charging bay door.

It provides an instruction I have never heard or read before. It may be part of a software update, or maybe it's always been true and undocumented (or I just missed it).

To release the charging cord, hit 'unlock' on the fob three times in quick succession. SFAIK, just unlocking the car once used to do it, right? (Except when it didn't, which I have experienced.)

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post #2 of 20 (permalink) Old 08-31-2019, 12:27 AM
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Originally Posted by LauderdaleFE View Post
Part of the dealer recall visit I did this week was their putting a new instruction sticker on the inside of the charging bay door.

It provides an instruction I have never heard or read before. It may be part of a software update, or maybe it's always been true and undocumented (or I just missed it).

To release the charging cord, hit 'unlock' on the fob three times in quick succession. SFAIK, just unlocking the car once used to do it, right? (Except when it didn't, which I have experienced.)
iGuide says to press the unlock button 3 times to unlock charge port if you have 2 stage unlock set, e.g. press unlock once for driver's door and twice for all doors. iGuide then says to wait 6 seconds before disconnecting the cable.

I always press unlock at least twice and listen for the locking mechanism to release. The white LED never illuminates reliably and lately the green LED comes on when I unlock the car despite the car not charging. It's an odd change.
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post #3 of 20 (permalink) Old 08-31-2019, 01:42 AM
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Interesting. I have 2 stage unlock set, but simply pushing the unlock button on the drivers door handle has always unlocked and released the charging cable.

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post #4 of 20 (permalink) Old 08-31-2019, 02:32 AM
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Interesting. I have 2 stage unlock set, but simply pushing the unlock button on the driver’s door handle has always unlocked and released the charging cable.
That's a great idea!
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post #5 of 20 (permalink) Old 09-01-2019, 12:01 AM
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So is there a way to enter while the car is charging, without stopping a charge session? (Locked doors)
This would be nice to do as restarting a charger would cost another session fee, and more $$.
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post #6 of 20 (permalink) Old 09-01-2019, 12:22 AM
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I-Pace charging is generally a PITN. At 10pm tonight I will plug in to charge. Why do I have to open the unlocked door to have it start? Insane.

In the morning the I-pace will still be charging. Can I just unplug like any other EV? No way. Need to unlock the unlocked car in the privacy of my own garage. Crazy.

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post #7 of 20 (permalink) Old 09-01-2019, 12:30 AM
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Originally Posted by Meldev##44 View Post
So is there a way to enter while the car is charging, without stopping a charge session? (Locked doors)
This would be nice to do as restarting a charger would cost another session fee, and more $$.
I've only connected to a commercial charger once but didn't lock the doors and when I came back I opened the door and sat down inside while waiting for the session to end.
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post #8 of 20 (permalink) Old 09-01-2019, 12:39 AM
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Originally Posted by Time2Roll View Post
I-Pace charging is generally a PITN. At 10pm tonight I will plug in to charge. Why do I have to open the unlocked door to have it start? Insane.

In the morning the I-pace will still be charging. Can I just unplug like any other EV? No way. Need to unlock the unlocked car in the privacy of my own garage. Crazy.
The charge port lock is designed for the European market where the driver uses his/her own charging cable. Locking should be either disabled or selectable in North America. It would be an easy fix - much simpler than left versus right hand drive or the different emissions requirements.

Hopefully this will be a future fix. Not only is it a major nuisance but many drivers have accidentally broken the lock when unplugging because the white LED usually doesn't illuminate and it's not clear if the cable is unlocked. Once the lock is broken the car won't charge.
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post #9 of 20 (permalink) Old 09-01-2019, 02:03 PM
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Of course this morning the handle will not release in the privacy of my garage and vehicle unlocked.
Open the drivers door, nothing.
Press the door unlock, nothing.
Must sit down in the vehicle, lock the doors, unlock the doors, exit vehicle and the charging cord is now released.
I believe pressing unlock on the fob would have also worked.... and required me to go upstairs and grab the fob.

I mean who at Jaguar thought this was necessary?

Just a rhetorical question to express continued frustration. No reply needed.
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post #10 of 20 (permalink) Old 12-16-2019, 01:12 PM
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Had to use the 'Charging Cable Emergency Release" ring today in my garage for the first time as my charge cable was stuck. Tried the key fob 3 times - didn't hear any mechanism click like I usually do. The emergency release worked. Not load noises or sparks/arcing. It did cross my mind that this may not be a good idea - the car had finished charging already overnight. Here's the circumstances leading up to this.

I had set preconditioning on for a 7AM departure. Actually tried to leave at 730. Started charging around 10 PM with my Juicebox. Finished charging to 100% at 613 AM - 66.9 kWh added. Interestingly the juicebox sent me a notification after at 614 stating started charging again and stopped at 616 with 0.054 kWh added. The charging light on the juicebox was flashing indicating that time of use or delayed charging was in effect when I went to leave and found the cable stuck.

The charge port had a solid white light on, nothing flashing. The dashboard said trying to initialize charging or something similar. Everything seems to be working now. Not sure why the port was stuck - my garage is not cold 910 celsisus) so no ice in the port. Maybe some communication error between the juicebox and the car. i have time of use settings on both the car and the juicebox. I may just turn them off as I tend to just manually charge when I need to. Thoughts?

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