Jaguar I-Pace EV400 Forum - View Single Post - Remote app not connecting to car
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post #8 of (permalink) Old 02-11-2019, 08:51 AM
Sbingham60
Senior Member
 
Join Date: Nov 2018
Location: Central Florida
Posts: 265
Quote:
Originally Posted by kmp View Post
I've had the car for about 3 weeks, and initially the App connected to the car to let me know it was locked, and to provide info on charging status/etc. Then 2 days ago it stopped connecting and I get a message that says "Network Delay. It is taking longer than expected to access your car. The request is still in progress". And ultimately times out with no results. GPS also appears to be disabled as not routes are being tracked to view either on the App or on the online "In Control" website.

Any suggestions about how to fix this?
If it doesn't come back upon retry, the contact Jaguar customer service
https://www.jaguarusa.com/contact-us/index.html
The phone number is listed - select option 9 and then follow the prompts.

Mine stopped working for a while, so I had to call. They corrected something on the back end and it's been solid for about 4 weeks now.

Normally - most of these solve with a retry or a short wait, but they do have support team for the things that don't self-correct.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
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