Join Date: Dec 2018
Location: Southern California - Temecula area
I had portions of remote app stop working while other portions worked. The dealer reset something once and that corrected it. Sorry I don't remember what is was. It was not anything I could access.
If nothing is updating, check that mobile data is on and proceed to next suggestion if that does not fix it.
If parts of remote app are updating give a try to the left button 34 for remote assistance. Pressing and holding that for 12 seconds is supposed to make the car reestablish a network connection or so I was told by the Jaguar tech working on my car.