1. Traction Battery Fault, 2 drive failures while operating, several failures that had no apparent effect.
2. More than 90 days in service dept total, under 18k mi, under 18m ownership, safety related.
3. Inability to fix the problem in 5 visits, first at 1,067 mi, last at 16,208 mi.
4. Expect delays. First contact with JLR North America took ~month to get a specialist start the buyback review, and it will be a few more weeks from this point.
5. A third point of contact will be assigned after they agree to a buyback. First is a screener who assigns Process Specialist a few weeks later. Then Process. Then Consumer Affairs Spec will be assigned.
6. I love the I-Pace, but with unknown service infrastructure, I will buy another brand.
I will update this in a second post. Today is when they decided buyback. Yes I know it's breaking the posting guidelines, but I'm using this thread as a marker as to how long the buyback takes once JLR makes that decision. AFAIK
, car was never fixed after towing it in Nov 12.
"Good Morning Mr. X,
I have completed my review of your case. We will be repurchasing your vehicle.
A specialist from our consumer affairs department will be assigned to your case moving forward. They will contact you directly in twelve to fifteen business days. They will provide further details about the process moving forward. The vehicle will remain in your ownership until you are instructed otherwise by your consumer affairs specialist.
Customer Relationship Center"