The Buyback Thread - Jaguar I-Pace EV400 Forum
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post #1 of 31 (permalink) Old 12-30-2019, 02:45 PM Thread Starter
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The Buyback Thread

Several members had their cars bought back by JLR. Would you all mind sharing your experiences (succinctly)? Let's please hold back with posts that describe current negotiations so that this thread only has actual buybacks. [Edit: don't hold back, just make it informative like McRat below]

Key info includes:

1. Reason for buyback (lemon or other reason)
2. If it was a lemon, what triggered the lemon law (e.g., too many days in service, etc)?
3. If it was a lemon, what was the nature of the defect that led to lemonization?
4. What was the experience with JLR?
5. What were the buyback terms?
6. Did you walk away from JLR and/or the I-Pace or did you get another I-Pace or JLR vehicle?
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Last edited by sciencegeek; 01-13-2020 at 10:34 PM.
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post #2 of 31 (permalink) Old 01-13-2020, 12:56 PM
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1. Traction Battery Fault, 2 drive failures while operating, several failures that had no apparent effect.
2. More than 90 days in service dept total, under 18k mi, under 18m ownership, safety related.
3. Inability to fix the problem in 5 visits, first at 1,067 mi, last at 16,208 mi.
4. Expect delays. First contact with JLR North America took ~month to get a specialist start the buyback review, and it will be a few more weeks from this point.
5. A third point of contact will be assigned after they agree to a buyback. First is a screener who assigns Process Specialist a few weeks later. Then Process. Then Consumer Affairs Spec will be assigned.
6. I love the I-Pace, but with unknown service infrastructure, I will buy another brand.

I will update this in a second post. Today is when they decided buyback. Yes I know it's breaking the posting guidelines, but I'm using this thread as a marker as to how long the buyback takes once JLR makes that decision. AFAIK, car was never fixed after towing it in Nov 12.

"Good Morning Mr. X,

I have completed my review of your case. We will be repurchasing your vehicle.
A specialist from our consumer affairs department will be assigned to your case moving forward. They will contact you directly in twelve to fifteen business days. They will provide further details about the process moving forward. The vehicle will remain in your ownership until you are instructed otherwise by your consumer affairs specialist.

Kind regards

James X
Process Specialist
Customer Relationship Center"
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Last edited by McRat; 01-13-2020 at 01:05 PM.
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post #3 of 31 (permalink) Old 01-13-2020, 11:52 PM
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I too had a buyback with just over 3,000 miles. At final count I had 17 different issues from minor to a major problem where the vehicle would not charge. It was at the dealer for over 30 days a couple of different times. My buy back experience was a little different. Once the battery charging issue was resolved I experienced another issue where the vehicle would no longer register that amount of charge. My dealer was the first to say is there another vehicle on the lot that you would like? I ended up with a vehicle that had more options then my original. My dealer worked with Corporate directly and I didn’t have to talk to anybody else. The process was very smooth and took only 7 days. All and all if it had to happen I couldn’t have been more satisfied with the process and end result.
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post #4 of 31 (permalink) Old 01-14-2020, 06:38 AM
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Quote:
Originally Posted by Jagpa View Post
I too had a buyback with just over 3,000 miles. At final count I had 17 different issues from minor to a major problem where the vehicle would not charge. It was at the dealer for over 30 days a couple of different times. My buy back experience was a little different. Once the battery charging issue was resolved I experienced another issue where the vehicle would no longer register that amount of charge. My dealer was the first to say is there another vehicle on the lot that you would like? I ended up with a vehicle that had more options then my original. My dealer worked with Corporate directly and I didn’t have to talk to anybody else. The process was very smooth and took only 7 days. All and all if it had to happen I couldn’t have been more satisfied with the process and end result.
did you get another I-Pace?
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post #5 of 31 (permalink) Old 01-14-2020, 03:17 PM
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Yes, Fully loaded HSE. Originally had the First Edition. I unfortunately no longer own the second I-Pace. Started to see the same issues... (not the major charging one). Moved on to another EV brand. I-Pace has so much potential and I have no doubt JLR will figure it out.
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post #6 of 31 (permalink) Old 01-14-2020, 03:43 PM
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Quote:
Originally Posted by Jagpa View Post
Yes, Fully loaded HSE. Originally had the First Edition. I unfortunately no longer own the second I-Pace. Started to see the same issues... (not the major charging one). Moved on to another EV brand. I-Pace has so much potential and I have no doubt JLR will figure it out.
You are the second owner I know that swapped a bad I-Pace for another I-Pace only to then sell the 2nd car. I cringe at the thought of your depreciation loss in less than a year!
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post #7 of 31 (permalink) Old 01-15-2020, 10:59 AM
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I cringe at the thought of all of our depreciation costs wish issues like this and discounts at the dealer...

Jeff in Denver
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post #8 of 31 (permalink) Old 01-15-2020, 12:42 PM Thread Starter
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Received notice today that they will buy mine back

1. CA lemon law
2. >80 days at the dealer from Sept to Dec 2019. Purchased Jan 2019, 7500 miles now
3. Battery capacity had dropped to ~45kWh over the summer; dealer "fixed" battery, capacity still 10% lower than spec
4. I sent emails to the first two contacts and made repeated phone calls when they wouldn't respond.

I don't know the terms yet, will update this post when I get "contact from a consumer affairs agent in 2-3 weeks regarding next steps"
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post #9 of 31 (permalink) Old 01-15-2020, 01:25 PM
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Quote:
Originally Posted by sciencegeek View Post
Received notice today that they will buy mine back

1. CA lemon law
2. >80 days at the dealer from Sept to Dec 2019. Purchased Jan 2019, 7500 miles now
3. Battery capacity had dropped to ~45kWh over the summer; dealer "fixed" battery, capacity still 10% lower than spec
4. I sent emails to the first two contacts and made repeated phone calls when they wouldn't respond.

I don't know the terms yet, will update this post when I get "contact from a consumer affairs agent in 2-3 weeks regarding next steps"

Are you going to replace with another I-Pace?

2019 HSE Ceasium Blue/oyster, 5068 wheels
April 2019 build date
Southern California, USA
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post #10 of 31 (permalink) Old 01-15-2020, 03:39 PM
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My problems with the I-Pace so far: I had leased my car in November 2018. 15600 mile so far.

Service log:

February 20th to 22nd 2019: malfunctioning regenerative braking, ASPC, drive mode controls

April 30th to May 10th 2019: Malfunctioning air conditioning (AC) due to a coolant leak which was not fixed. Also the car stalled multiple times, for close to an hour each time. The car’s display showed the following error message.
“Restricted performance - drive with caution”

August 9th to 27th 2019: Malfunctioning air conditioning (AC) due to persistent coolant leakage. Recurrence of earlier mentioned problem of the car stalling multiple times, for close to an hour each time.
The car’s display showed the following error message.
“Restricted performance - drive with caution”

December 10th 2019 to current: significant loss of range due to battery damage. The car has been at the dealer for more than a month. I have had regular communications with JLRNA regarding buyback. Waiting to hear their final decision.

I have initiated lemon proceedings as well.

Will keep you posted.
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