The Buyback Thread - Page 3 - Jaguar I-Pace EV400 Forum
 33Likes
Reply
 
LinkBack Thread Tools
post #21 of 56 (permalink) Old 01-16-2020, 07:13 PM
Senior Member
 
Join Date: Aug 2018
Posts: 229
Completely sympathize with folks who have experienced either catastrophic failure or frustrating interactions with any part of the JLR chain. In those instances, I'd strongly consider other options as well. If the e-tron had better range, it would be a slam-dunk alternative for me. I test-drove Teslas after the I-Pace and wanted to throw-up. That's why I awarded JLR with my hard-earned money. -- I appreciated them making the leap to BEV with mostly better build and styling.
Calidave is offline  
post #22 of 56 (permalink) Old 01-16-2020, 08:17 PM
Senior Member
 
bruintoo's Avatar
 
Join Date: Jun 2018
Location: California, USA
Posts: 521
Quote:
Originally Posted by sciencegeek View Post
Yes. Best car on the market

Ok folks I know there are some more of us who had a buyback, please post!
Your case is special though, since ultimately the car is fixed now even if it passed the lemon law duration days (maybe not to your satisfaction since JLR replaced only certain pouches/cells instead of the whole thing). Lucky you; you get a do over on the specs that you want.
bruintoo is online now  
post #23 of 56 (permalink) Old 01-16-2020, 08:47 PM
Super Moderator
 
Join Date: Sep 2018
Posts: 1,128
Took delivery of my car 10 Nov 18.
Numerous little(?) annoyances, weird error messages, laggy cameras (front camera lens fell off the first day I had the car) blank screens, suspension noise, weird drivetrain noise occasionally at highway speeds, etc. but the closest dealer is 250 miles from my house, closest DC charger 200 miles away and unless I was willing to drive 40mph, there was no chance I would make it those 200 miles, so I opted to wait for warmer weather to get the issues fixed. When warmer weather finally arrived in May, I discovered the AC didn’t work. Brought the car in ~4 Jun with over 9000 miles to have the issues addressed. They gave me an XF sedan, beautiful car, loved it! I picked the I-Pace up 25 Jun and all was well. Parked it at the airport on the 26th, returning on 1 Jul to discover the AC no longer worked. Returned to the dealer on the 5th. They gave me a loaded F-Pace. I really liked it. The I-Pace had 10400 miles on it when I dropped it off.

My buyback process was so easy it took me by surprise. All it took was 3 or 4 short phone calls and 2 or 3 emails and I was done over ~2 week period start to finish.

I believe my approach with JLR was one reason mine was painless. I wasn’t a rude, chronic complainer; I didn’t make a mountain out of a molehill; I didn’t make any ‘demands’ and I didn’t threaten to lawyer up.

I gave them a couple opportunities to fix the car (my main issue was a nonfunctional AC). The first time they had the car ~3 weeks and after throwing a bunch of parts at it, they thought they had fixed it. A few short days later the AC died again.

After they had the car another 3 weeks with no fix in site, I called JLR NA and explained the situation. The young lady I spoke to asked me what I wanted. I told her it would be awesome if they bought the car back, but didn’t expect them to do that and we both chuckled at the thought. I said if they won’t buy it back, I would like to be reimbursed for the time or whatever they think is fair. She said they would call me back. After 4 days with no call back, I called them. They apologized profusely and said they would have an answer in a week. Another week went by with the car still not fixed and no word from them, so I sent an email politely asking for an update. Within 10 minutes they called back and said they would buy the car.

Their terms for the buyback were pretty simple. They would give me full purchase applied towards any new 2019/2020 JLR product. I could buy one off the lot or order one. After looking & driver pretty much everything they make, I couldn’t find a JLR product I really wanted. I pushed back and asked for the money instead. They very politely said no. They gave a few reasons why 1. Avoiding litigation is usually beneficial for both parties. 2. It would be their best opportunity to retain me as a JLR customer. If my new car pleased me I may become brand loyal. If I walked away with a bad taste in my mouth, I would probably never give the brand a second chance. I settled on a vehicle that met most of my needs/wants. I briefly considered just driving directly to the Volvo dealer and trading it in straight off the lot, but I stuck with it. I have had it just shy of 5 months and have almost 11000 miles on it and I am honestly surprised how much I like it.

By the way, I believe my Customer Rep at JLRNA is the same one McRat has. Nice guy, but not super responsive.
I say if you are having problems, be kind, be reasonable, but be firm and you may get what you want.
It is possible had I pushed back a little harder I could have walked away without the requirement to buy another JLR, but I didn’t want to push my luck. I was happy to get out from under the I-Pace without losing my ass.

Coincidentally the day I drove down there (the dealer is 250 miles from me), while I was test driving cars, I got the service department text telling me my car was finally fixed. That day I decided to buy a car that was in transit and it was going to be 4-6 weeks before it arrived at the dealership. They suggested I take my I-Pace while waiting for the new car. I declined and kept the F-Pace they had given me as a loaner. I liked it quite a bit, but I like the Discovery better.

Last edited by Dantrium; 01-16-2020 at 09:04 PM.
Dantrium is online now  
Sponsored Links
Advertisement
 
post #24 of 56 (permalink) Old 01-16-2020, 10:36 PM
Senior Member
 
Join Date: Sep 2019
Posts: 108
Paperwork signed today. They paid off the full loan balance, no stipulations. Basically zeros me out, minus the stress and wasted time.

I was not so courteous in my dealings with JLR. I attempted to be at first, but once they initially refused to even review or escalate my case I switched to a more forceful approach. From the start I set my expectation as being a full buy back with no lost cost on my end and I dismissed any attempts to sway me towards a different resolution.

Once I reached a VP at JLRNA corporate headquarters I had far greater success. I was dealing with an "Executive Liason" and not a process specialist.
GratedWasabi is offline  
post #25 of 56 (permalink) Old 01-17-2020, 12:22 AM Thread Starter
Super Moderator
 
sciencegeek's Avatar
 
Join Date: Jun 2018
Location: Palo Alto
Posts: 1,422
Quote:
Originally Posted by squishball View Post
It would be very helpful to prospective I-Pace buyers, if we could get our hands on US (Global) lemon law buy backs or dealer semi-buy backs. As useful as the data coming from this forum is, it probably isn’t indicative of the broader population of I-Pace owners.
Does anyone here have such info? I honestly don't know how much of this info the manufacturers have to disclose. Lemon numbers yes, but perhaps they don't need to tell anyone about buybacks? After all, that would be the incentive for offering buybacks.

So far, seven people who have had a buyback or are in the midst of it have posted in this thread. Sounds like even for those of us who had/have to be patient, eventually they come through and the experience is not totally harrowing. (Low bar, I know)

I'm not sure that people who post here are more likely to file a lemon claim than people who do not post here. There are about a hundred people on this forum with accounts, and a thousand lurkers. Assuming that a lurker is converted to a poster because of issues with a car, the account holder population is somewhat enriched for people with problems. Oops, I mean people whose cars have problems.

So my best guess is that about 10% of people on this forum have had a buyback in this first+ year of the car; but the percentage is less for the totality of owners.

First model year, new platform, manufacturer who is not known for the best QC; a relatively large fraction of I-Paces is being bought back. But I also think that it's not an enormous number and many of the teething issues are software-related so that will get fixed.
Dantrium and squishball like this.
sciencegeek is online now  
post #26 of 56 (permalink) Old 01-17-2020, 11:24 AM
Junior Member
 
Join Date: Sep 2019
Posts: 20
Quote:
Originally Posted by sciencegeek View Post
So far, seven people who have had a buyback or are in the midst of it have posted in this thread.

...

So my best guess is that about 10% of people on this forum have had a buyback in this first+ year of the car; but the percentage is less for the totality of owners.
My buyback was in early November, but I still come here to read the latest on what's going on with the vehicle even though I went the Audi e-tron route. I lurk here because I want to see the I-Pace succeed and keep tabs on its progress. I'm certain this is not true for others, notably brian.online and billfan who I don't see represented here.
TurboBear is offline  
post #27 of 56 (permalink) Old 01-17-2020, 11:27 AM
Junior Member
 
Join Date: Sep 2019
Posts: 20
Quote:
Originally Posted by Calidave View Post
If the e-tron had better range, it would be a slam-dunk alternative for me.
I've found that the e-tron's impressive Level 3 charging speed (150kW sustained to 80% SOC) makes up for this on longer drives.
Calidave likes this.
TurboBear is offline  
post #28 of 56 (permalink) Old 01-17-2020, 11:36 AM
Super Moderator
 
Join Date: Sep 2018
Posts: 1,128
Quote:
Originally Posted by TurboBear View Post
Quote:
Originally Posted by sciencegeek View Post
So far, seven people who have had a buyback or are in the midst of it have posted in this thread.

...

So my best guess is that about 10% of people on this forum have had a buyback in this first+ year of the car; but the percentage is less for the totality of owners.
My buyback was in early November, but I still come here to read the latest on what's going on with the vehicle even though I went the Audi e-tron route. I lurk here because I want to see the I-Pace succeed and keep tabs on its progress. I'm certain this is not true for others, notably brian.online and billfan who I don't see represented here.
Two additional owners with buybacks: happyras and ejbritto

ejbritto was one of the first. He started the buyback process last February, I have a feeling CurtSprings was also a buyback
Dantrium is online now  
post #29 of 56 (permalink) Old 01-17-2020, 01:21 PM
Senior Member
 
squishball's Avatar
 
Join Date: Jan 2019
Location: San Francisco, CA
Posts: 112
That would explain CurtSprings absence from the forum, but I also had the feeling he switched his name to PS701 (probably wrong) or something like that, because both accounts used the same picture a C130 (?) Hercules and their corresponding prose were very similar.

I-Pace FE, Corris Gray, 20" rims
squishball is offline  
post #30 of 56 (permalink) Old 01-17-2020, 01:58 PM
Super Moderator
 
Join Date: Sep 2018
Posts: 1,128
Quote:
Originally Posted by squishball View Post
That would explain CurtSprings absence from the forum, but I also had the feeling he switched his name to PS701 (probably wrong) or something like that, because both accounts used the same picture a C130 (?) Hercules and their corresponding prose were very similar.
I think he deleted his personal information and his profile is now seen as 2761 (or something like that. Regardless, nothing has been posted since he posted his good-bye. I am not an aircraft expert, but that is definitely not a C130. It may be a P-8
squishball likes this.

Last edited by Dantrium; 01-17-2020 at 02:03 PM.
Dantrium is online now  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome