Problem with Electrify America DC chargers - Jaguar I-Pace EV400 Forum
 8Likes
Reply
 
LinkBack Thread Tools
post #1 of 13 (permalink) Old 02-14-2020, 08:03 AM Thread Starter
Junior Member
 
Join Date: Feb 2020
Posts: 1
Problem with Electrify America DC chargers

On three occasions, I was unable to "initialize" on a DC charger. In fact, after several tries at different stations, my charging port was disabled, and I was not even able to charge at home on a Level 2 or Level 1 charger. I had to have my car towed to dealership on two occasions, and a new port was replaced. It took the dealership over 10 days on both occasions to repair the port.

Has anyone had this experience? Do you have any tips on using the Electrify America chargers?I am afraid to even use a commercial DC charger. Consequently long range travel has become problematic.

Please note that I did use the disconnect protocol of 3x unlock, wait 6 seconds, remove the charger within 60 seconds.
[email protected] is offline  
post #2 of 13 (permalink) Old 02-14-2020, 09:22 AM
Senior Member
 
epirali's Avatar
 
Join Date: Oct 2018
Location: Mid Atlantic USA
Posts: 959
I have had very bad luck with them, many units in failure or fail to charge. After reporting failed units nothing has been done for over a week. They will act very supportive but the actual network is not taken seriously in my opinion. I have even reported my issues to them with Porsche as they are the only provider of the free “fast charging” for the Taycan.

I have not had any failure and am not afraid to use DC chargers, I just don’t believe EA is reliable nor seems to care to be, so I can’t count on them in a trip.
epirali is online now  
post #3 of 13 (permalink) Old 02-14-2020, 09:32 AM
Senior Member
 
Join Date: Nov 2018
Location: Central Florida
Posts: 422
Quote:
Originally Posted by [email protected] View Post
On three occasions, I was unable to "initialize" on a DC charger. In fact, after several tries at different stations, my charging port was disabled, and I was not even able to charge at home on a Level 2 or Level 1 charger. I had to have my car towed to dealership on two occasions, and a new port was replaced. It took the dealership over 10 days on both occasions to repair the port.

Has anyone had this experience? Do you have any tips on using the Electrify America chargers?I am afraid to even use a commercial DC charger. Consequently long range travel has become problematic.

Please note that I did use the disconnect protocol of 3x unlock, wait 6 seconds, remove the charger within 60 seconds.
Some folks have reported problems with EA chargers, but I am skeptical that the charger was responsible for the charging port problem. We have had other forum members experience odd charging problems and had to have their charging ports replaced.

EA uses three different models for their charging network. I have had problems with one specific model consistently, but not the others. Low sample size of 6 charges, so it could be a coincidence on the model. Hopefully you can find other options besides EA in your area.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
Sbingham60 is online now  
Sponsored Links
Advertisement
 
post #4 of 13 (permalink) Old 02-14-2020, 11:54 AM
Senior Member
 
CurtSprings2's Avatar
 
Join Date: Jan 2020
Location: Colorado Springs
Posts: 102
Quote:
Originally Posted by [email protected] View Post
On three occasions, I was unable to "initialize" on a DC charger. In fact, after several tries at different stations, my charging port was disabled, and I was not even able to charge at home on a Level 2 or Level 1 charger. I had to have my car towed to dealership on two occasions, and a new port was replaced. It took the dealership over 10 days on both occasions to repair the port.

Has anyone had this experience? Do you have any tips on using the Electrify America chargers?I am afraid to even use a commercial DC charger. Consequently long range travel has become problematic.

Please note that I did use the disconnect protocol of 3x unlock, wait 6 seconds, remove the charger within 60 seconds.
There's only 1 EA charging station in my city and I was able to charge just fine. My problem was with a particular model of EVgo. Not only did the car not charge but somehow it also fried the charge port so I understand your fear.

I contacted EVgo to report the problem and they promised to fix it although I haven't had the nerve to try again. If you and other drivers are seeing issues with EA I recommend you send them a trouble report.
CurtSprings2 is online now  
post #5 of 13 (permalink) Old 02-14-2020, 12:32 PM
Senior Member
 
McRat's Avatar
 
Join Date: May 2018
Location: Norco, California, USA
Posts: 1,466
I've DCDC charged at ChargePoint, EVgo, Electrify America, and EVconnect sites.
Sometimes it would hiccup during the start sequence.
IIRC, the best results would be:
Get the car ready to charge, make sure the cable reaches, door open, rubber cap off, do not plug in. Get your credit car or RFID or Cell App ready.
Turn car to ON/ACC, you do this by hitting ON without pressing the brake.
Process the payment, wait for it to complete, then immediately plug the cord in. Do not do anything with the car, which includes opening or closing doors until your dash says charging.

If it gets stuck at Initializing, try another "pump" if possible, or call the number on the machine.

Pretty sure that's the pattern, but it's been awhile.
epirali likes this.

Jaguar i-Pace FE Photon Red 20" wheels, "Leaper"
Two Chevrolet Volts in service
24.2 kW x 480v 3ph solar array self-installed.
McRat is online now  
post #6 of 13 (permalink) Old 02-14-2020, 01:05 PM
Senior Member
 
epirali's Avatar
 
Join Date: Oct 2018
Location: Mid Atlantic USA
Posts: 959
Unless unit is actually faulty. With EA I have had repeatable faults with one unit, but not another, with same process. Just this Monday at a 4 50 KWHr ChargePoint set up (no one using any) two units faulted 100% of the time, third one worked first time.

Oh and another favorite: The cables are all too short, and in this last case I could not plug in unless I parked sideways and took up two spots.

I mean do these companies ACTUALLY ever use their own stations?
Calidave, PS702 and Deutsch100 like this.
epirali is online now  
post #7 of 13 (permalink) Old 02-14-2020, 01:41 PM
Senior Member
 
CurtSprings2's Avatar
 
Join Date: Jan 2020
Location: Colorado Springs
Posts: 102
I installed PlugShare, EVgo and ChargePoint apps. These sites will usually give a correct posting of the charging station status. I particularly like PlugShare because drivers provide feedback on their charging experience at individual stations. The app also provided a 0-100% rating based on user feedback.
epirali likes this.
CurtSprings2 is online now  
post #8 of 13 (permalink) Old 02-14-2020, 02:13 PM
Senior Member
 
Join Date: Apr 2019
Location: Middle OH, USA, Earth
Posts: 327
The EA sites have heavy liquid cooled cables. Some have been replaced with longer cables because it has become apparent that the original cables are a little short for newer vehicles where the charging port is on the side of the vehicle. Maybe they've done testing with forthcoming VWs. Earlier EVs were designed with ports on the front, back, or closer to the corners of the vehicles. ChargePoint has also been installing longer cables at some locations.

Combine that with how the charging station is laid out. Some have parking spaces with the chargers at the narrow end of the spot. Those are the most difficult. Some have chargers along the long side of the parking space. Those are the easiest ones.

Those heavy cables, regardless of charging vendor, are difficult to fully plug into the I-pace from a charger at the nose end. It has to be fully seated to lock into place. I have had to use a bit of force to hold it into place until I hear the lock actuate. I don't think it would have held in place without the lock (even those some people say the lock is unnecessary and wish it were not there).

I had the occasion once to charge at an EA location with 4 chargers. I encountered one that got stuck authorizing the card (EA assistance could not remotely fix it), one that had a faulty card reader (it was kind enough to warn of that before trying), one that was J1772/CHAdeMO (so I left it open in case a Nissan drove up), and one that worked for me. It was necessary to park to the extreme right of the parking space (right next to the fenced in transformer) to ensure the cable could reach and connect.

Tips before using any charger:
- Check Plugshare for recent activity at the charger. It may be rare but another I-pace may have charged recently and that would be a good sign.
- Check Plugshare for comments left by anybody.
- If new to the area, or passing through, use Plugshare to contact frequent users of chargers for information about specific chargers (difficulty of use, fees, good times, bad times, etc.). People have contacted me for this type of info and I gladly give them advice.
- Check vendor's app for the same information. This may require signing up for a plan/account to get that info.

The EV infrastructure does not appear to be ready for the mobility challenged, either. The I-pace and other EVs would be hard to use if one has to use a cane, walker, or mobility chair. Most petrol/diesel stations are required by law (unless specifically stating it is an unattended location) to have attendants that provide assistance to those with handicap placards/plates. I'm not finding that at EV charging locations. Short and heavy cables will compound the problems.
Calidave likes this.
Ayepace is online now  
post #9 of 13 (permalink) Old 02-14-2020, 02:31 PM
Member
 
Join Date: May 2019
Location: Bluffton SC
Posts: 40
Quote:
Originally Posted by [email protected] View Post
On three occasions, I was unable to "initialize" on a DC charger. In fact, after several tries at different stations, my charging port was disabled, and I was not even able to charge at home on a Level 2 or Level 1 charger. I had to have my car towed to dealership on two occasions, and a new port was replaced. It took the dealership over 10 days on both occasions to repair the port.

Has anyone had this experience? Do you have any tips on using the Electrify America chargers?I am afraid to even use a commercial DC charger. Consequently long range travel has become problematic.

Please note that I did use the disconnect protocol of 3x unlock, wait 6 seconds, remove the charger within 60 seconds.
Okay welcome aboard! I thought I was the only one in the boat that had 2 charging receptacles replaced after using EA chargers. Anyway both times the locking pin got misaligned (bent) and went into the perpetual initializing phase. I too was hesitant to use the next EA charger. The one thing I did different was to use their app, select the charger I was at, plug in , and then swipe to charge on my phone. This process has started the charger every time for the past dozen times and bypasses the screen all together which is usually difficult to read during day time. There are more Forum members that use EA more frequently than I and maybe they can explain the procedure they use. Good Luck & hopefully you will soon get your confidence back!
Deutsch100 likes this.
Photon2.0eV is offline  
post #10 of 13 (permalink) Old 02-14-2020, 02:46 PM
Senior Member
 
McRat's Avatar
 
Join Date: May 2018
Location: Norco, California, USA
Posts: 1,466
DOH! Edit limit. Typo in my last post - DCFC.

Jaguar i-Pace FE Photon Red 20" wheels, "Leaper"
Two Chevrolet Volts in service
24.2 kW x 480v 3ph solar array self-installed.
McRat is online now  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome