Topix and H.264 - Jaguar I-Pace EV400 Forum
 
LinkBack Thread Tools
post #1 of 5 (permalink) Old 02-05-2020, 09:56 PM Thread Starter
Junior Member
 
PhotonScott's Avatar
 
Join Date: Dec 2019
Posts: 12
Topix and H.264

So I took my car to the dealer for the H.264 upgrade on January 20. I checked on Topix about a week later and the system reported that I had the H.264 Campaign outstanding. I asked the dealer if the update actually was performed and got the following response:

"yes the H264 was performed, it'll show in Topix until the claim from dealer to factory is processed, no service was performed, just a multi-point inspection, servicing not required until 2 years or 21,000 miles."

Does that seem reasonable to all of you? 1. When should Topix update. It's now been 16 days and no update. 2. Really no service required for 2 years or 21k miles? That would be great, but what about tires and suspension?

Thanks for the anticipated responses.
PhotonScott is offline  
post #2 of 5 (permalink) Old 02-05-2020, 11:14 PM
Super Moderator
 
sciencegeek's Avatar
 
Join Date: Jun 2018
Location: Palo Alto
Posts: 1,427
Do you have a paper printout of what the dealer actually performed?
sciencegeek is online now  
post #3 of 5 (permalink) Old 02-06-2020, 12:48 PM
Senior Member
 
Join Date: Nov 2018
Location: Central Florida
Posts: 422
Quote:
Originally Posted by PhotonScott View Post
So I took my car to the dealer for the H.264 upgrade on January 20. I checked on Topix about a week later and the system reported that I had the H.264 Campaign outstanding. I asked the dealer if the update actually was performed and got the following response:

"yes the H264 was performed, it'll show in Topix until the claim from dealer to factory is processed, no service was performed, just a multi-point inspection, servicing not required until 2 years or 21,000 miles."

Does that seem reasonable to all of you? 1. When should Topix update. It's now been 16 days and no update. 2. Really no service required for 2 years or 21k miles? That would be great, but what about tires and suspension?

Thanks for the anticipated responses.
I did my H264 update on January 2. It took a full 10 days before Topix was updated. I have the printout of the service and I could tell the update was done by the change in the charge meter from curved to straight. Give it up to two weeks to show correctly.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
Sbingham60 is online now  
Sponsored Links
Advertisement
 
post #4 of 5 (permalink) Old 02-06-2020, 01:51 PM
Senior Member
 
Join Date: Aug 2018
Posts: 233
Just fyi: tires would not typically fall under scheduled maintenance (though service may adjust pressure and inspect as a courtesy during service visits). (Tires are an owner-maintained consumable, like wiper fluid.)
Calidave is online now  
post #5 of 5 (permalink) Old 02-06-2020, 03:49 PM
Senior Member
 
jsimon7777's Avatar
 
Join Date: Jun 2018
Location: Castro Valley, CA
Posts: 870
Topix lags actual service.

Photon FE, 2013 FR-S, 2014 Forester, and maybe going to get a Fiat 500e
jsimon7777 is online now  
Reply




Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome