What do I tell the dealer? - Jaguar I-Pace EV400 Forum
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post #1 of 18 (permalink) Unread 11-28-2019, 06:03 PM Thread Starter
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What do I tell the dealer?

I dropped the vehicle for a interior liner replacement last week and asked them to update the software from 18d to 19b. And the latest telematics software as well.

He called me yesterday to say there is no 19b and 18d is the latest. I asked him if he used topix etc and he kept saying yes. How the heck to I get him to understand there is a 18b and I need it. The 18b crashes Android auto big time. Help!! Please.

2019 | HSE | CORRIS GREY
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post #2 of 18 (permalink) Unread 11-28-2019, 07:52 PM
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IF they do the H228 update program then he can enable the SOTA and you can update to 19b yourself. Make sure he does that campaign. Mine when done had everything but infotainment update, and once dealer enabled that it came over the air. But do not leave until you get in the car and it shows update available no matter what they say.

Good luck.
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post #3 of 18 (permalink) Unread 11-28-2019, 08:20 PM
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Bizarre. The Jaguar site itself has a list of the software updates including the 19b. Show them the link?

https://www.jaguar.com/owners_intern...ate/index.html

My car has 19A - wont do Sota. I'm asking dealer on tues when i switch to winter wheels.

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post #4 of 18 (permalink) Unread 11-28-2019, 08:31 PM
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Arg. Another case of dealer cluelessness or plain negligence. Bring evidence to them, like gtquan suggests.

In theory, dealers are more responsive when you tell them that you actually have a problem and whatever you suggest will fix it. Then they don't really have an out.
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post #5 of 18 (permalink) Unread 11-29-2019, 02:25 AM
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Originally Posted by sciencegeek View Post
Arg. Another case of dealer cluelessness or plain negligence. Bring evidence to them, like gtquan suggests.

In theory, dealers are more responsive when you tell them that you actually have a problem and whatever you suggest will fix it. Then they don't really have an out.
This. You have to go in with a specific problem. "The backup camera has a dangerous amount of lag." "I get a black screen sometimes. Here's a video of it." They confirm the issue. Then they update. It probably has to do with how they get paid.

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post #6 of 18 (permalink) Unread 11-29-2019, 08:43 AM Thread Starter
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Thanks everyone. How do I check if they have done the h228 campaign? Is there anyway to find out? He says all recalls and updates are upto date! This is pissing me off.

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post #7 of 18 (permalink) Unread 11-29-2019, 10:29 AM
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Thanks everyone. How do I check if they have done the h228 campaign? Is there anyway to find out? He says all recalls and updates are upto date! This is pissing me off.
Go to the Topix website here: https://topix.jaguar.jlrext.com/topi...cle/lookupForm

Use "Register" the first time and create an account.

From then on, use "Independent Operator Login" with your account credentials.

Enter the last 8 of your VIN when prompted. A list of "Outstanding campaigns" will be one of the items listed. Most of the other actions won't be available without at least a short-term paid subscription.
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post #8 of 18 (permalink) Unread 11-29-2019, 01:39 PM Thread Starter
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Just got my vehicle... He said the software wasn't updated but I see 19b now 🙂... Telematics is still blank. H228 was performed per the notes.. can someone tell me what the telematics version is from the wattcat screenshot? Thanks
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post #9 of 18 (permalink) Unread 11-29-2019, 04:01 PM
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Mine matches what you posted after h228 and my telematics and battery also show blank. So looks like you are now up to date.
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post #10 of 18 (permalink) Unread 11-29-2019, 04:12 PM Thread Starter
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Mine matches what you posted after h228 and my telematics and battery also show blank. So looks like you are now up to date.
Thanks 🙂. It's funny the software update is today which means they did it today after I told them I'll call JLR when I get to the dealership so they can talk and learn how to get 19B 😂😂

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