Join Date: May 2018
Location: Norco, California, USA
Jinxed myself - Service woes.
Soon after I reported a near perfect report on my 2019 I-Pace @ 15k miles, I ran into a real issue.
While driving on Oct 24th, at 50% SOC, the "Traction Battery Fault, OK to drive carefully"? popped up, then the blue Power Limit Line appeared, and derated the drive to about 75% then all the way down to 10%. Not enough power to maintain highway speed. The Green Regen Limit line also appeared. After letting the car cool for several minutes, it went back to normal, but after awhile the Limit Lines appeared again. I had to let it cool 3 times to get home.
I limped the car home, then limped it to the dealer, Newport Beach Jaguar on Oct 25th. I told them not to wash it. I only hand wash it. After more than a week, they called me and asked what was wrong with the car. I explained it for a third time. They asked if they could take the car for an extended drive. I said specifically: "It's light colored leather, only people with clean clothes are to drive it." And two people told me that would be case.
They could not identify the problem, so I picked up the car with about 106 added miles on it. So the real problem is they cannot troubleshoot major drivetrain issues since apparently the ECM does not store History when a fault occurs. Oh well.
But when I picked up the car on Nov 7th, the right side HOV sticker was not there, it was now stuck on back of the back of the car. WTF??? It had been in place for over 15,000 miles at speeds up to 128mph, multiple washings, and heavy rains. I carefully removed it from the black plastic rear piece, and put it back where it belonged. When I got home (I was in a rush), I noticed the passenger seat had grease stains as did the headrest. These cleaned up OK. But I noticed I had my first paint chips. Only two about 1mm in diameter, but since the base is black, they are easy to see. Looks like perhaps somebody was wearing a watch while wiping down the car.
I would guess they had to buff the right rear panel and removed the sticker to do that. And my instruction not to wash the car was ignored. The paint chip was new since I did a walk around when dropped it off, and I detailed it the day before. It has only those two defects in the paint, the Jaguar paint is better than average.
Well, the car seems to run fine, but that was not my typical service experience with premium cars. And the lack of History or powertrain code reading is not optimal. I have a hunch the problem will reoccur. At least it didn't happen in the middle of the Mojave Desert, but it has shaken my faith a little. While I've heard far worse stories, none of them IMO are acceptable behaviour.
Yes, minor sniveling, but I don't like being ignored, and I don't like my cars mishandled. If somebody is going stain or scratch up my car, I want that somebody to be me.
Jaguar i-Pace FE Photon Red 20" wheels, "Leaper"
Two Chevrolet Volts in service
24.2 kW x 480v 3ph solar array self-installed.
Last edited by McRat; 11-08-2019 at 01:07 PM.