I didn't have the best experience with Them either when trying to purchase a Range Rover
I will say I would rather work with a franchise dealer network than Tesla directly.
I've never been harassed by any dealer to purchase a car like Tesla.
I received 7 calls, texts and emails to purchase a Model 3
Between the time I ordered and received the car, I went through 4 different sales consultants, none knew much about the I-Pace even after the training. My delivery date change several times both up and down.
When I picked up my car, they said they had been charging it for over 24 hours, but it had <30%. They did not complete the PDI, there was no basic instruction, they didn't even know Jaguar has Steering Assist, Creep Off mode, or high regen. Heck they weren't sure how to use the climate.
I came back for an "Introduction" to the car controls, and it was very, very weak. They could not answer sheet.
The facility was clean and professional, the people were friendly, but they didn't know enough about the I-Pace. In fact, it took 3 days for both of us (me and NB JLR) to figure out how to order it in late May 2019.