Join Date: Feb 2019
Location: Greensboro, NC, USA
Replace your I-Pace with which EV?
I had signed on for an I -Pace when the car was announced at the 2018 Geneva Car Show. I finally got mine on January 12, 2019. It is an excellent drive when it works, but after multiple software and hardware problems, I have asked for a Buy back or Replacement. I won't bore you with the details but the problems were multiple -- In the first five months I have had several breakdowns and have had frozen screens, 12 volt battery failure, antenna needed replacement, problems with the adaptive cruise control, side view mirrors did not open on driving the car, and complete failure of the air conditioning. This list is not exhaustive but you be rest assured that I am thoroughly fed up driving a loaner for over one out of the 5 months I have owned this expensive piece of malfunctioning hardware and software.
The problems started in the first week, after I got this car. The first case opened with customer service, was closed because I had to wait for the car to have multiple or repeated problems, which took more than 20 business days to fix. This time around, I opened a new case on May 29th, and I have received the same form email( word for word - verbatim) for 4 weeks in a row -- they are looking into it. Finally, on 6/21/19, I received an email informing that they will proceed with my Buy back. The dealership will take it from here and I am still awaiting details.
Once bitten twice shy -- I would rather walk away from the I-Pace and make a fresh start with another good reliable EV. The question to the forum -- which EV would you recommend and please advise me on the pros and cons. I await your advise and thank you for it in advance.