Join Date: Apr 2019
Location: Mount Pleasant, SC
Recent service experience demonstrates massive advantage I-Pace has over Tesla
As discussed in another thread, I recently had to have my IPace serviced. Basically the car stopped taking a charge the night before and with less than 30 miles of range left, I decided to drive it straight to the JLR dealer.
Within half an hour of arriving at the dealer, I was on my way in an E-Pace loaner and my car was on the service schedule. It took them three days (plus a weekend) to have my I-Pace ready for me, good as new. But it was a complete non-issue for me, apart from the half hour dropping it off and half hour picking it up. I didn't have to sit and wait for a mobile technician. The issue was hardware, it was not something that could have been repaired via satellite tap-in to the vehicle. And having a loaner right away kept the inconvenience of the repair to a total minimum.
I know two people who didn't buy a Tesla over the past two years due to concerns about lack of service in the event of a problem. Having a local dealer option with loaner and a service experience that is basically the same as any ICE vehicle is a tremendous comfort compared to what I understand the service experience with Telsa is.