Roadside Assist Program Issues
After the sidewall split on my Pirelli last night, roadside assist towed my car to Monterey.
I called the dealership this morning to confirm repair is underway. Unfortunately, their tire machine is out.
So, I called roadside assist to arrange moving the car to next dealership, and the rep immediately said, "Yes, we'll do that. Just need Monterey to confirm they can't do the service."
3 hours later I am on the phone the Jaguar Corporate who are telling me they can't do anything until the Service Manager from Monterey calls them (they themselves cannot initiate the call Monterey's service manager even though they just got off the line (while I was on hold) with a service rep at Monterey. . .).
When I ask "What happens to my car if the Monterey Service Manager never calls?" -- the corporate rep basically says "Nothing happens."
Meaning, my car just sits at Monterey indefinitely or until their tire repair machine gets fixed.
That, my friends, is the value of the Jaguar Roadside Assistance Program that comes with your $70-80-90-100 thousand dollar car.
It's unbelievable that I am spending 3 hours of my morning managing this circus, in any case; let along being told that Jaguar won't take any additional steps to ensure my car is repaired.
Jaguar have certainly just dropped a customer. Prospective buyers beware.