Infotainment future? - Jaguar I-Pace EV400 Forum
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post #1 of 33 (permalink) Old 03-17-2019, 11:52 PM Thread Starter
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Infotainment future?

I am suppose to pick up my I-Pace this week but am still having some reservations. Obvious reading these forums probably gives a skewed view, but it does seem like the infotainment issues are pretty wide spread. I had told myself for the last couple of months that these were minor concerns because they are correctable with software updates and that Jaguar would be quick to fix any major issues. However, as I read more and more posts Im becoming less confident that Jaguar will get these issues fixed anytime soon if at all.

My 2 questions for everyone are 1. Have you seen improvements and fixes with any of the software updates so far? And 2. How confident is everyone that Jaguar will eventually deliver solutions for all these issues? My biggest fear is that I will end up committing to 3 years (I lease) of headaches and frustrations.
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post #2 of 33 (permalink) Old 03-18-2019, 05:48 AM
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One thought is contact JLR and actually go through these concerns, and state clearly that without a definite fix plan or date you may not buy the car. It may get you some insight into whether these issues are being taken seriously or not.
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post #3 of 33 (permalink) Old 03-18-2019, 08:25 AM
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I personally have NOT experienced any issues at all - mechanical or infotainment, and I have 3300+ combined miles on two different I-Paces thus far (1700 in mine and 1600 on a loaner - and using a loaner (FE just like mine) only because dealer has taken 3-4 weeks to implement some bodyshop work I wanted (paint license plate area and blackout the grill ring post-purchase), NOT due to any mechanical issues). This US forum is a very small sample size, with only a handful of regular participants, and (as you noted) tends to attract more complaints than useful posts, especially most recently. I've picked up quite a bit of excellent info on this forum, but if the negativity continues to overcome the utility, I'll likely opt out.

It is true that OTA has not yet been implemented, but not a big concern - probably just JLR being overly cautious as the car has been out in the US only 4 months and, unlike Tesla, JLR is NOT a cutting edge high tech/software company. I'm getting software updates (S18D infotainment as well as telematics and battery management (100kW max charge rate)) when I get mine back (this week). I think if the blackouts and other issues were as prevalent as you might conclude from reading this forum, there would be far more negative press about it, especially in Europe where they've sold 10 times as many I-Paces.

In the meantime consider this: the I-Pace appears to have won more awards worldwide in its first year than just about any car in modern history. Overpriced (hence recent price cuts and 0% financing) and Underserved by Dealers (most seem to struggle)??? Yes, perhaps, but the I-Pace is still an incredible feat of EV engineering and design... and one of 3 finalists for 2019 World Car of the Year. I think COTY will come down to the e-Tron and I-Pace, and the latter is a ground-up EV design vs. Audi's (meh) EV overlay on an existing Q3/Q5 design. I do think e-Tron will outsell the I-Pace (better marketing), but if you want popularity go with Tesla. I think Jag owners prefer singularity.
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post #4 of 33 (permalink) Old 03-18-2019, 08:37 AM
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Quote:
Originally Posted by Flash916 View Post
I am suppose to pick up my I-Pace this week but am still having some reservations. Obvious reading these forums probably gives a skewed view, but it does seem like the infotainment issues are pretty wide spread. I had told myself for the last couple of months that these were minor concerns because they are correctable with software updates and that Jaguar would be quick to fix any major issues. However, as I read more and more posts I’m becoming less confident that Jaguar will get these issues fixed anytime soon if at all.

My 2 questions for everyone are 1. Have you seen improvements and fixes with any of the software updates so far? And 2. How confident is everyone that Jaguar will eventually deliver solutions for all these issues? My biggest fear is that I will end up committing to 3 years (I lease) of headaches and frustrations.
I picked up my car 10 Nov 18, low VIN/early build. Currently have 5300 miles on the car without significant issues, infotainment or otherwise. I do not do anything special, no ‘slow boot sequence’ or any other kabuki dance, I simply get in the car and drive like any other car. I plug it in every night and use preconditioning 99.9% of the time. I still have the software versions it came with 14.2/18C (however someone on one of the FB groups insists JLR is doing minor OTR updates on 18C, because the long string of numbers seems to change). I have to believe JLR will get it as fixed as any other car in their lineup. So far I have not been inspired by JLR to do much more than the minimum.
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post #5 of 33 (permalink) Old 03-18-2019, 10:19 AM
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Only had my car a couple of weeks & had no problems at all. Even if I had any problems the driving experience would definitely put a smile back on my face.
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post #6 of 33 (permalink) Old 03-18-2019, 10:32 AM
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Same for me - had the car a little over two weeks, had no issues at all other than taking about 30 seconds to activate Car Play with my iPhone. It's become the new favorite ride to go out to eat here at work, boss likes it better than his own Macan.
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post #7 of 33 (permalink) Old 03-18-2019, 10:43 AM
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Have the dealer show you the updates. It's under General Settings (gear shaped icon on bottom of home screen). Latest is 19A and 15.2(?).
Request that your car is sold with the latest firmware. You have more leverage before you buy than after. I'm going to hassle with getting the updates again today.

Love the car. I have some of the earliest USA updates, 18C and 14.2, and if I wait until the car completely wakes up, I rarely if ever have a problem.

Something to note about the I-Pace. It does not have the parasitic losses that "other" brands do, some will lose >30% charge in 5 days at an airport and require towing. The EV400 is about 1% per day. That's because it doesn't leave the car computers in fully booted mode 100% of the time. Drawback = Wait for several computers to boot and talk to each other if the car is fully asleep. Preconditioning helps wake it up, as does locking the car and unlocking, or hitting the Climate button on your phone.

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post #8 of 33 (permalink) Old 03-18-2019, 10:45 AM
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I have only had minor/temporary issues. Although I am not a power user. No phone, no voice command, no profile set up.
I assume it will be a year to get a real update. I do not expect to go back to the dealer until the first service at two years.
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post #9 of 33 (permalink) Old 03-18-2019, 10:58 AM
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Originally Posted by Time2Roll View Post
I have only had minor/temporary issues. Although I am not a power user. No phone, no voice command, no profile set up.
I assume it will be a year to get a real update. I do not expect to go back to the dealer until the first service at two years.

Same.
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post #10 of 33 (permalink) Old 03-18-2019, 11:17 AM
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Originally Posted by McRat View Post

Something to note about the I-Pace. It does not have the parasitic losses that "other" brands do, some will lose >30% charge in 5 days at an airport and require towing. The EV400 is about 1% per day. That's because it doesn't leave the car computers in fully booted mode 100% of the time. Drawback = Wait for several computers to boot and talk to each other if the car is fully asleep. Preconditioning helps wake it up, as does locking the car and unlocking, or hitting the Climate button on your phone.
I am impressed that it doesn’t seem to even have 1% loss. I was recently traveling and the car sat unplugged for 16 days (inside a heated garage) with no change in the indicated SOC. The car currently has been left outside (temps below freezing) for 5 days without any change in indicated SOC.

I use preconditioning/climate 99.9% of the time, which based on your statement, may be why I haven’t had any real issues without doing the slow boot thing.
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