Thanks for your reply, sciencegeek. Yes, looking forward to doing some reading here. I do have a Level 2 charger at home, so I'm good there. We were trying out the level 3 Electrify America charger near our home because we'll be doing some longer trips in the I-Pace this summer...just wanted to see how it worked and what the charge time would be. Our first trip we had 60% SOC and pulled just under 50kW. Our second try we were at 30% SOC and got only 40kW. After reading the replies on the thread about it, post my question, surely this is a software issue. I scheduled an appointment next week, so I'll see then.